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Canned Responses

Steps

To use a canned response in a conversation:

  1. Type / followed by the short code in the text editor.
  2. Press Enter to update the editor with the canned response.

To add a new canned response:

  1. Go to Settings -> Canned Responses.
  2. Click on the “Add Canned Response” button.
  3. Enter a unique short code (minimum length of 2 characters) and the message you want to send.
  4. Click “Submit”.

To modify a canned response:

  1. Go to Settings -> Canned Responses.
  2. Click on the edit button next to the canned response you want to modify.
  3. Update the short code or message.
  4. Click “Submit” to save changes or “Cancel” to discard them.

To delete a canned response:

  1. Go to Settings -> Canned Responses.
  2. Click on the delete button next to the canned response you want to delete.
  3. Click “Yes, delete” to confirm the deletion.